Data & Account Deletion

Last updated: April 2026

01Who manages accounts on Schos

Schos is a school management platform. User accounts — students, teachers, guardians, and school administrators — are created and managed by the school the user belongs to, not by Schos directly. Schools use our admin portal to enrol, update, and remove users under their jurisdiction.

This page explains how each type of user can initiate deletion of their account and associated data.

02If you are a school super-administrator

You can request deletion of your entire school account directly from within Schos:

  • Sign in to the Schos admin app or the admin portal at admin.schos.ng.
  • Open Settings → Danger zone → Request school deletion.
  • Provide a reason and confirm by typing your school name.

Submitting the request starts a 30-day reconsideration window. All other users at your school are immediately locked out; only you (as super-admin) can sign in during that period, and only to cancel the request if you change your mind. After the window, a Schos platform administrator will review and process the deletion.

If you cannot access the app (forgotten credentials, lost device, or the admin account no longer exists), email us at support@schos.ng with your school name, school code, and a description of the request. We respond within 5 business days.

03If you are a student, teacher, or guardian

Your school owns your academic and administrative records. To request removal of your data:

  • First contact your school's administrator. They can remove profile information (name, contact details, avatar) and anything else not subject to the retention rules below.
  • If your school is unresponsive or unable to help, email support@schos.ng with your full name, school name, and the nature of your request. We coordinate with the school on your behalf.

04What gets deleted

When a school deletion is executed, the following are permanently removed:

  • All user profiles (students, teachers, guardians, and administrators).
  • Academic records (grades, attendance, assessments, promotions).
  • Payment history details (card data is never stored by Schos — it stays with our payment processor).
  • Uploaded files (school logos, avatars, signatures, document attachments).
  • Backups, within 90 days of deletion.

05What is retained and why

Some records cannot be immediately or fully erased:

  • Active student records are retained while the student is enrolled. Once a student graduates or leaves, their records are frozen (no longer updated) and remain in the school's system per standard education record-keeping practice.
  • Anonymised aggregate analytics (counts and metrics that cannot identify any individual) may be retained indefinitely.
  • Audit-trail entries required for fraud prevention and legal compliance are kept for up to 7 years.
  • Payment-processor records (held by our processor Paystack, not by Schos) are retained as required by applicable financial regulations.

06Timeline

School deletion requests enter a 30-day reconsideration window. After that window, a Schos platform administrator removes the school's data, typically within 7 business days. Backups are purged within 90 days. Requests made by individual users (through their school) are handled on a rolling basis by the school, usually within 10 business days.